How does anyone seriously trust LastPass anymore? Years ago, I was working for a company handling bank data. They were using LP immediately following a previous LP security incident and had no plans to migrate away.
A lot of people and orgs don't use security products for security. They use them for security theater. A vast majority of people, even many security people, will never hear about this breach. So LastPass still works great for them.
I think a lot of people use products like LastPass because it makes storing passwords easier. Works on mobile, computer, tablet. Pretty good experience tbh.
With something like LastPass it's also much easier to create unique strong passwords for other sites.
Also, let's be real:
> The information accessed was limited to standard business contact information and related customer relationship management (CRM) data, including customer names, phone numbers, email addresses, and physical addresses, as well as support case data and sales-related data.
I'm pretty sure 99% of the people on exposed have already had their names, phone numbers, email and physical addresses leaked already. This has nothing to do with the security of your passwords stored in LP. They have some CRM, some person from their 800 employees clicked a sketchy link and it leaked that. It's not good, but its hardly an indictment of their product or usefulness
> I think a lot of people use products like LastPass because it makes storing passwords easier. Works on mobile, computer, tablet. Pretty good experience tbh.
> With something like LastPass it's also much easier to create unique strong passwords for other sites.
Sure, but LastPass, in addition to being the least secure option, doesn't even have a good user interface, and it's expensive. There are dozens of other password managers out there, each one better than LastPass in every way.
Changing all your passwords after you switch so they aren't potentially exposed in the next LastPass break takes time and energy.
People have a lot of things going on and have to make a decision about whether the risk justifies the effort.
Then there's feature gaps. LastPass is available on all platforms, has convenient sharing, a good story for emergency recovery if I'm incapacitated and want family to get access to things, and support for 2FA options such as Yubikey. Most competitors lack at least some of those, which is an issue if you're relying on them.
Personally, I left Lastpass for 1Password several breaches ago, but it took me a couple weeks of research to decide where to move to, at least a week of changing passwords on sites afterwards, and however much time and energy it took me to help others who I share credentials with switch at the same time.
Password managers are entirely a UX problem waiting to be solved better. Every time I hit a UX bug with my password manager, I mutter that I could do fix that, and then know that mine would also be worse in so many ways just to reach parity. What I wish is there was a public bug tracker of UX issues/optimizations that I, and the rest of the world, could log ideas to. Password managers are such a good idea but they all need just that much more work to be seamless.
“On June 12th, LastPass was made aware of an incident that occurred at Klue (klue.com), a third-party market intelligence platform utilized by our go-to-market teams, which integrates with our Salesforce and Gong systems,” LastPass says.
"We immediately launched an investigation and learned that, as part of this incident, an unauthorized actor was able to obtain OAuth tokens Klue held for many of its customers, including LastPass.”
“The threat actor then used these credentials to access LastPass customer data within our Salesforce environment.”
1Password checks all these boxes and hasn't yet had a data breach.
Their biggest security hole is probably somewhere in the operational pipeline between 1P browser client developers and the static file servers hosting them.
> I'm pretty sure 99% of the people on exposed have already had their names, phone numbers, email and physical addresses leaked already. This has nothing to do with the security of your passwords stored in LP. They have some CRM, some person from their 800 employees clicked a sketchy link and it leaked that. It's not good, but its hardly an indictment of their product or usefulness
Would you be okay will a public database of all people's names, emails, addresses, phone numbers, and other contact details? After all, most people's data have already been leaked somewhere. Credit reporting agencies have leaked more sensitive data. I, for one, still expect companies to keep my private data private. Especially companies who's started purpose is to keep my secrets secret. It's a bad look for them and if I trusted them this would make me lose my trust in them. But, they already lost my trust two or three (I lost count) breeches ago.
I agree the ship has sailed but I have no desire to make it easier for people to spam me or social engineer any of my accounts. If they want to send some crypto to some stangers on the internet to do it, I can't stop that, but I am not going to hand the info to them on a silver platter.
Where I’m from there actually were guides like this of the whole country, published once a year, I think even into the early 2000s. They stopped doing it for cost savings, but this type of information being public is considered fairly normal by many, as long as you have the ability to unsubscribe.
Yes, a public database like this would be acceptable. That way the info isn't paywalled behind some white pages site or similar. And then maybe I could even update my own info to be correct. Contact info is pretty much out there for most people already. Hell, I put it on my resume and send that out to many people and put it on public sites.
I am glad you want the world to know your phone number, but not everyone does.
Since we still use SMS as second factors (or primary, as some in this thread said they don't write down passwords but just use password reset links to login), it's not the best security hygiene
> I think a lot of people use products like LastPass because it makes storing passwords easier. Works on mobile, computer, tablet. Pretty good experience tbh.
Yeah but wanting a product like LastPass doesn't require that you use LastPass. There are many good alternatives.
What's the solution? Don't have a CRM and store stuff about customers under lock and key? Don't give access to the CRM to any employees? More security training about clicking shady links?
I don't get how you think some other competitor would be better suited against this threat. The right solution is to mitigate the damage. CRM has minimum available stuff, like names, addresses, etc. Don't keep stuff like payment information, passwords, etc in that place as that's the vulnerable system. It seems like that's what LP does and probably every other company in this space does.
Again, it's entirely reasonable to have an off the shelf CRM, pretty broad access to it. You try to prevent phishing email or phone scams (assuming this is what it was) but you have 800 employees, its bound to happen.
> I think a lot of people use products like LastPass because it makes storing passwords easier. Works on mobile, computer, tablet. Pretty good experience tbh.
What you are describing is a password manager. No one here is questioning why people would use a password manager. That's like asking why people would use a toothbrush. The question is why anyone would use LastPass as their password manager.
> Also, let's be real:
> > The information accessed was limited to standard business contact information and related customer relationship management (CRM) data, including customer names, phone numbers, email addresses, and physical addresses, as well as support case data and sales-related data.
> I'm pretty sure 99% of the people on exposed have already had their names, phone numbers, email and physical addresses leaked already.
I'm sorry to put it so bluntly, but this comment strikes me as really baffling.
LastPass has a very long history of breaches, some of them very severe with a big fallout. It's at the point where the yearly LastPass breach has become a meme just like the yearly T-Mobile breach. It makes no sense whatsoever to look at this incidence without that context and to claim "it's not that bad, they only leaked xyz".
On another note, of course does a breach tell something about the security practices of a password manager company. You really want the developer of your password manager to have good security practices and any sign to the contrary is concerning even when it is not directly related to the core product. Of course security is not about absolutes and mistakes and incidents do happen – what counts is how, how is dealt with them and if they repeat. In the case of LastPass history, including this breach, shows that they have atrocious security and you do not want to let your credentials get any millimeter closer to them than you can possibly avoid.
> I'm pretty sure 99% of the people on exposed have already had their names, phone numbers, email and physical addresses leaked already.
Again, I'm sorry for being so direct, but this argument annoys me greatly: This argument – that others have done similar bad already and similar harm has already been done – is beyond stupid and needs to die. It's why slippery slopes are real. It's the reason why normalization of bad things happen. It's what people with bad intentions continuously use with great success to slowly make their bad deeds socially acceptable.
When my neighbor dumps his trash on the street that does not allow me to do the same and does not make it any better if I do. I will be just as much in the wrong as him. The only difference being – when I use that excuse – that I will also be a coward.
The wrongdoing of others is never an apology to do the same; and just because something bad is normal does not make it any better and it is especially not an argument for making it even worse.
If you want to be a security vendor reseller, just make sure to sell to orgs that have a compliance requirement, either by law or similar.
Do you sell firewalls? sell them to banks or something. Anti-malware endpoints? Insurances too. SIEMs? payment gateways for their PCI DSS environments.
Price it just below what would be the fine for not complying, that way you maximize the invoice.
I stopped playing the security vendor reseller game because it got too boring this way to make money.
Because procurement is hard. Changing vendors is a big undertaking for big companies. They are certainly not going to be switching vendors every time there is an incident
And it will continue until we can sue company being breached for criminal negligence. Should a single company executive be personally liable in these situations, the scale of the problem would be orders of magnitude less severe because they would spend the appropriate amount of effort to cover their damn ass.
This is it. These companies don't really care about their customer's data. Their SDLC is no more rigorous than any other SaaS product. They have junior people and (now) AI pushing code with a quick "LGTM" PR check just like everyone else.
The way to stop this is to have actual consequences for the decision makers here. You can build high-integrity software and some fields (avionics) have done it. But the organization needs to be built from the ground up to do it and nobody's going to do it if you can just get breached and offer a phony apology over and over again.
Also use them as a password manager like an advanced version of Excel that fills in the passwords for you. Security isn't part of it. I have the feeling LastPass agrees.
Moving to another solution involves some expense and operational risk (changing procedures, increased human error rates, locking yourself out). Even though the risk of staying with the existing solution goes from "unlikely" to "possible" (so maybe from yellow/amber to red), a lot of companies rationalize it as "but now the provider will be extra careful so the likelihood is actually lower".
Crowdstrike had a famous incident and is still probably #2 in the cybersecurity world. Sometimes assessing risk is a funny business.
I worked for a big company that switched from 1password to Keeper. The transition was smooth and I do not see why it shouldn’t be as long as IT knows what they are doing.
True, but how come such risks are addressable when adding AI or opening up to yet another API or when some savings are promised with a new product/product feature?
> when adding AI ... or when some savings are promised
Because savings are promised. And who could say no to AI? (/s)
There's always some risk mitigation possible but it's costly or inconvenient. Companies pretend the risk is lower so they can do whatever they wanted to do but now with less accountability. The risk matrix says so.
But sometimes the tradeoff is genuinely not worth it. The bottom line is that each company has to do it's own calculations and decide whether moving is overall a better choice. Which risk is higher, that your provider is breached again or that you have new operational issues with the new solution. Which costs more, a chance of another security issue, or the guaranteed expense of replacing the solution? You do the same math at home all the time. Your washing machine leaked once, do you replace everything or just patch the hole?
It is inertia. Customers are sticky, they do not switch unless they have to. If you're an enterprise, you have to go through establishing a new vendor relationship, onboarding a new password vault with your IT team, communicate it across the org, migrate data from the old password vault to the new password vault, etc. There is a real cost in time and resources to do this, and so, many avoid it until they have no other choice.
Lastpass is owned by PE. Why? Because Francisco Partners and Elliott Management bought a cashflow that is sticky. Its why most software companies were acquired by PE prior to the Cambrian explosion of generative AI.
I’ve done a lot of security consulting work for hundreds of companies and one thing I noticed is that the companies that actually took security seriously were the ones that had been breached in the past. Until the execs and board see the dollar impact themself and not just read about it, the security program never gets the funds it needs.
I’m not saying I recommend LastPass for that reason, but I wouldn’t write them off for that reason.
There are lots of types of a “breach”. The first and second (the major ones) were likely related so more like one continuous incident. This one was a vendor breach that had access to their data so not a reflection of their security program as much as the first.
I’m not saying you’re wrong, I’m saying you can’t tell from this incident.
Passbolt and Bitwarden can be self-hosted on top of offering the usuals pros like MFA, an API incl. integrations (e.g. https://external-secrets.io/latest/provider/passbolt/) and a better UX that does not involve syncing files between team members
Having your own auth workflow was instant fail with the well architected framework committee. Using Okta was instant pass.
I don't necessarily disagree with that policy but given that Okta was breached several times while I was working there, it was interesting the extent to which our CSO had blinders about it.
Liability is the answer! If you build an auth system and it fails, it's your backside. If Okta fails, it's theirs. Enterprises buy products as much as they buy protection from problems.
e.g. when Crowdstrike takes down Windows across the worlds or AWS east coast falls over everybody hurts. At that point the story is easy, you point at the broken thing, mumble something about improving resilience, and everyone just moves on.
Roll your own system and have it taken down / breached specifically? There's noone to point at. It's hard to make the narrative anything except it being your fault.
You have (the perception of having) someone to forward the claim to once you're hit by one where the damages are quantified in money like a life insurance or disability payout caused by the data loss?
As someone that is not really in the game, does Okta have such a bad track record, and are there alternatives that are considered solid? From the outside, it seemed like EntraID is a bit of a burning dumpster fire, while Okta seemed expensive, but usable and decent (from comments I read)
The current default for lazy enterprise customers seems to be an unholy tangle of Active Directory, Entra, and Okta. If you use all three it's 3x more secure, right?
What's the risk, and does that change by moving to an alternative?
Companies deal with leaked secrets a lot. A company already using a password manager is ahead of the game.
Suppose they move to a competitor. That's a migration and training that someone has to drive. What do they gain? Another company that can also have exploits? Or they self-host, and now have to fund that, and still potentially get exploits?
Ultimately, this likely isn't that big of a deal for a company.
And they have to weigh it up against all the other things that they can be doing.
You pretty much export your data from lastpass and import it into 1password. The only thing it doesn't do is have 1password log into your lastpass account and pull it out itself.
I remember ten years ago telling our so-called leaders that the data will get leaked from LastPass. They were all gung-ho about it being secure blah de blah. Luckily most of us don't work there anymore.