Hacker News new | ask | show | jobs
by pixl97 2 days ago
Yea, on the same note I've had to call the cable company for internet outages a few times recently and the AI system handled the situation well. A few times it was neighborhood outages that it saw. One other time the system reset the modem configuration and the system came up, and one time it saw the interface on the modem was receiving errors and switched me over to a human to send a truck.

It really was much better than most cable related tech calls I've had.
1 comments
dghlsakjg 1 day ago
The real issue is that you have to contact them at all.

It's been at least 5 years since I last got in contact with my ISP/cable provider. It took a few minutes for them to reply to my email (15 minutes on new years eve after hours) because a real human always replies. They can provide good service because the product is good enough to not need a call centre's worth of employees to deal with a queue of angry customers.

link
pixl97 1 day ago
The area I live in has tons of house construction and all but one of the calls was because of external construction issues in the end. Doesn't matter how good your product is when morons with backhoes exist.
link