[dghlsakjg]

The real issue is that you have to contact them at all.

It's been at least 5 years since I last got in contact with my ISP/cable provider. It took a few minutes for them to reply to my email (15 minutes on new years eve after hours) because a real human always replies. They can provide good service because the product is good enough to not need a call centre's worth of employees to deal with a queue of angry customers.

[pixl97]

The area I live in has tons of house construction and all but one of the calls was because of external construction issues in the end. Doesn't matter how good your product is when morons with backhoes exist.