Hacker News new | ask | show | jobs
by Eridrus 3 hours ago
I dunno, I talk to the Doordash bot, it gives me a refund for the failed delivery because it didn't score me as doing fraud, I don't care there was no human involved. It's certainly an upgrade over the menu-driven approach that has no room for deviation.
1 comments

Yea, on the same note I've had to call the cable company for internet outages a few times recently and the AI system handled the situation well. A few times it was neighborhood outages that it saw. One other time the system reset the modem configuration and the system came up, and one time it saw the interface on the modem was receiving errors and switched me over to a human to send a truck.

It really was much better than most cable related tech calls I've had.