We can't really prove that the card isn't stolen. One of the frustrating things about the card-processing system is that there's no way for merchants to actually initiate a fraud check (where the bank calls the cardholder to verify a purchase), or even any way to warn the cardholder that their card may be stolen.
Our manual review process usually consists of looking at:
- When the customer first registers, we ask them an open-ended question, "How do you plan on using Telerivet?". Did they provide an answer that would indicate that they are a legitimate customer?
- Does the customer's verified email address look suspicious (e.g. a disposable email account, or something that seems randomly generated)? Actually now we automatically block accounts from known disposable email providers from registering for Telerivet in the first place, but that's a whole different story.
- Does the customer's name look suspicious (e.g. random letters/numbers)?
- Does the customer's use of our service so far look suspicious?
Potentially we may also follow up with the customer over email. People who seem suspicious typically don't respond.
Our manual review process usually consists of looking at:
- When the customer first registers, we ask them an open-ended question, "How do you plan on using Telerivet?". Did they provide an answer that would indicate that they are a legitimate customer?
- Does the customer's verified email address look suspicious (e.g. a disposable email account, or something that seems randomly generated)? Actually now we automatically block accounts from known disposable email providers from registering for Telerivet in the first place, but that's a whole different story.
- Does the customer's name look suspicious (e.g. random letters/numbers)?
- Does the customer's use of our service so far look suspicious?
Potentially we may also follow up with the customer over email. People who seem suspicious typically don't respond.