[adunar]

We can't really prove that the card isn't stolen. One of the frustrating things about the card-processing system is that there's no way for merchants to actually initiate a fraud check (where the bank calls the cardholder to verify a purchase), or even any way to warn the cardholder that their card may be stolen.

Our manual review process usually consists of looking at:

- When the customer first registers, we ask them an open-ended question, "How do you plan on using Telerivet?". Did they provide an answer that would indicate that they are a legitimate customer?

- Does the customer's verified email address look suspicious (e.g. a disposable email account, or something that seems randomly generated)? Actually now we automatically block accounts from known disposable email providers from registering for Telerivet in the first place, but that's a whole different story.

- Does the customer's name look suspicious (e.g. random letters/numbers)?

- Does the customer's use of our service so far look suspicious?

Potentially we may also follow up with the customer over email. People who seem suspicious typically don't respond.