[logifail]

> All these monitoring rules are of the format "when 500 errors > baseline for x minutes". Otherwise you'd have monitoring alerts every second. So it is normal for users to already see errors before github officially counts it as an outage.

Is it true that official service status pages are updated automatically?

[baby_souffle]

> it true that official service status pages are updated automatically?

Depends. Typically no because there’s an art to crafting the actual message around impact… but sometimes yes it is automated

[logifail]

> Typically no because there’s an art to crafting the actual message around impact

I was thinking more of needing to notify/get sign-off from management...

[baby_souffle]

> I was thinking more of needing to notify/get sign-off from management...

Yeah, that's usually part of it. Precise language matters a TON when you might have some expensive breach-of-SLA terms.

Sometimes the people first responding don't even have the full picture yet and can't fully articulate the impact so they leave it vague.