[baby_souffle]

> it true that official service status pages are updated automatically?

Depends. Typically no because there’s an art to crafting the actual message around impact… but sometimes yes it is automated

[logifail]

> Typically no because there’s an art to crafting the actual message around impact

I was thinking more of needing to notify/get sign-off from management...

[baby_souffle]

> I was thinking more of needing to notify/get sign-off from management...

Yeah, that's usually part of it. Precise language matters a TON when you might have some expensive breach-of-SLA terms.

Sometimes the people first responding don't even have the full picture yet and can't fully articulate the impact so they leave it vague.