[garygao]

We're helping to support conversational customer support agents that can help users better during off-hours and scheduling assistants that can interact with and understand user requests better than current models over SMS/RCS. This is definitely not just spam but instead the future of conversational 2-way messaging.

[mh-]

I don't think anyone would be expressing the same level of concern if the conversations were only started/triggered by an inbound [to you] message.

Commingling things like cart abandonment and (actual, user-initiated) conversational messaging dramatically increases the risk that Apple takes action, from my point of view.

[garygao]

Yes, I agree, which is why we try to make the opt-in clear. Use cases like form-fill text back or cart abandonment after the user has opted in and noted down their number are what we primarily focus on

[aetch]

No one ever “opts in” to nagging cart reminders just because they were forced to fill out a phone number to estimate shipping

[dbbk]

I don't know why you're so insistent on trying to build a business on quicksand. Please just stop before you waste any more time or money on this.

[satvikpendem]

They just got 500k from YC, I doubt they'd pivot until they get big enough for Apple to notice, by which point they might cash out.

[dbbk]

YC will throw money at anyone I guess