[jff]

I haven't had any experience with Google customer support, but here's an experiment. Go on Yelp, look up some highly-rated restaurants and shops in your area. You'll still find that many of them have one or two reviews about how terrible the service was, and how the product was awful, and the owner was a dick about providing a refund. Sometimes things go really wrong, and even the best will in the world can't fix it quickly. Only those stories make it to HN, because we all love a dogpile, and because people seem to have realized that bitching publicly is one of the best ways to get their problem solved quickest... although sometimes it's like faking a heart attack so you can see a doctor immediately, then asking him to take a look at a rash.

[Dylan16807]

There's a big difference between a company providing bad service on one occasion, and a company actively blocking someone for days or weeks.

Don't imagine a restaurant providing the wrong food, burnt, and still charging full price. Imagine a restaurant taking the customer's iphone and keeping it in a safe for a month, employees ignoring them and telling them to leave. Are you really going to see many stories like that on Yelp?

[devost]

Agreed. My biggest issue wasn't that an error occurred, but the fact that there was no recourse available in a timely manner. I tried to be patient and follow recommended support procedures (post to the forums, etc) but losing email for over a week because Google has an internal issue and couldn't be bothered to resolve it didn't sit well with me (thus the post to CTOVision).

[3825]

This will result in the doctor writing a note in Elaine's medical history saying the patient had been `difficult`.

Source: The Package https://en.wikipedia.org/wiki/The_Package_%28Seinfeld%29