[Dylan16807]

There's a big difference between a company providing bad service on one occasion, and a company actively blocking someone for days or weeks.

Don't imagine a restaurant providing the wrong food, burnt, and still charging full price. Imagine a restaurant taking the customer's iphone and keeping it in a safe for a month, employees ignoring them and telling them to leave. Are you really going to see many stories like that on Yelp?

[devost]

Agreed. My biggest issue wasn't that an error occurred, but the fact that there was no recourse available in a timely manner. I tried to be patient and follow recommended support procedures (post to the forums, etc) but losing email for over a week because Google has an internal issue and couldn't be bothered to resolve it didn't sit well with me (thus the post to CTOVision).