[debarshri]

Thats true for point solutions. You often dont find a guided product tour there.

Guided tour does have its place where the product is a workflow, a platform offering, has bunch of features and you want to introduce the feature to them.

If you are paying 10-25k USD per year, you expect some onboarding specialist who gives instructions on integrating ACH and payroll systems etc. It is very common for non-technical folk to hop on a onboarding call.

People often try to automate that as it is expensive, but i think people prefer that human touch esp. when you are paying alot of money.

[rcxdude]

Also because generally in those cases you don't really want a guided tour of the whole product, you have a problem you want solving and you would like to see how to solve that problem with the product. Which either talking to a person who knows the product or reading through some documentation/guides does, but a guided tour generally does not (or at least does not do efficiently).

[bluGill]

Or at the very least, at the price we're talking here, companies should be hiring a trainer who knows the product well, who can actually teach people and answer questions. not go through this, go through that, clicking that: half the things are not useful to their particular problems and shouldn't be taught at all to this group.

[wffurr]

Actually I get interrupted by a tour or popup when using a "point solution" all the time.

[tomwheeler]

Right. It's self-indulgence by product managers and/or designers who think users are as interested in the software as they are.

Worse yet, sometimes these tours seem to be a band-aid for an unintuitive UX. If usability was the priority, I'd discover new features on my own.