As both an attorney and SRE, I understand what an SLA is. And you can absolutely get an SLA when you buy cloud services from many vendors, including AWS. Some vendors provide it at all price points; others include it at higher service tiers, without complex negotiations needed at all. And, yes, if it’s not on the menu, you may need to negotiate one. But you can’t conclusively say “they don’t offer one” unless you’ve actually gone to the company and asked.
It seems like you could save a lot of time and confusion by talking about the SLA that you pay for from Anthropic instead of establishing your bona fides by posting links to various unrelated companies’ SLA pages.
Like how was your experience negotiating your SLA with Anthropic? What ballpark are you paying for the SLA with Anthropic that you have in place? How many 9s does your Anthropic SLA cover? Obviously you haven’t posted a half dozen times in this thread about how Anthropic by nature of existing offers SLAs without any knowledge of that, so some simple stuff about your SLA with Anthropic would be helpful.
I make no unqualified claims as to whether Anthropic offers an SLA. I never did. But I do know that it's unreasonable to claim they don't when you didn't even take the steps to conclusively determine it for yourself.
As I said: "I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price."
Oh, well in that case, if posting URLs counts as proof of… something, there doesn’t appear to be any SLA page anywhere in their sitemap.
https://www.anthropic.com/sitemap.xml
Maybe it is just common for enterprise SaaS businesses to offer SLAs without having a page about it though. Something like that could possibly be unjustifiably burdensome as well because it’s not like they could just type “make a page about how we offer SLAs” and have it magically appear
That’s a good point. Having an SLA page is an indicator that a business offers SLAs, not having an SLA page is also an indicator that they offer SLAs, just secretly. If you think about it all of the people constantly complaining about uptime and saying stuff like “I would pay money for an SLA from Anthropic if I could” probably means that they are killing it with all those secret SLAs.
I mean obviously they have to offer them, because they exist, as otherwise you’d have to believe something crazy like “they don’t currently offer them” for reasons “that they haven’t disclosed”
Again, many companies will do things they don’t ordinarily offer for the right price. I’ve seen it happen myself (on both the buyer and seller side) on many occasions.
It goes to the extent of the company itself! Very few businesses publicize that they’re for sale or put their company’s purchase price on their website. But acquisitions happen all the time.
Anyway, I don’t appreciate your sarcasm coupled with what seems to be willful ignorance about how the world works, so I won’t be participating in this discussion with you anymore.
Like how was your experience negotiating your SLA with Anthropic? What ballpark are you paying for the SLA with Anthropic that you have in place? How many 9s does your Anthropic SLA cover? Obviously you haven’t posted a half dozen times in this thread about how Anthropic by nature of existing offers SLAs without any knowledge of that, so some simple stuff about your SLA with Anthropic would be helpful.