[otterley]

I make no unqualified claims as to whether Anthropic offers an SLA. I never did. But I do know that it's unreasonable to claim they don't when you didn't even take the steps to conclusively determine it for yourself.

As I said: "I’m sure they’d love to hear from you, and they could probably deliver one to you for the right price. But it will be a high price."

[jrflowers]

Oh, well in that case, if posting URLs counts as proof of… something, there doesn’t appear to be any SLA page anywhere in their sitemap. https://www.anthropic.com/sitemap.xml

Maybe it is just common for enterprise SaaS businesses to offer SLAs without having a page about it though. Something like that could possibly be unjustifiably burdensome as well because it’s not like they could just type “make a page about how we offer SLAs” and have it magically appear

[otterley]

Not everything a business might be willing to do is listed on their public website.

[jrflowers]

That’s a good point. Having an SLA page is an indicator that a business offers SLAs, not having an SLA page is also an indicator that they offer SLAs, just secretly. If you think about it all of the people constantly complaining about uptime and saying stuff like “I would pay money for an SLA from Anthropic if I could” probably means that they are killing it with all those secret SLAs.

I mean obviously they have to offer them, because they exist, as otherwise you’d have to believe something crazy like “they don’t currently offer them” for reasons “that they haven’t disclosed”

[otterley]

Again, many companies will do things they don’t ordinarily offer for the right price. I’ve seen it happen myself (on both the buyer and seller side) on many occasions.

It goes to the extent of the company itself! Very few businesses publicize that they’re for sale or put their company’s purchase price on their website. But acquisitions happen all the time.

Anyway, I don’t appreciate your sarcasm coupled with what seems to be willful ignorance about how the world works, so I won’t be participating in this discussion with you anymore.

[jrflowers]

I don’t get it. If you wanted to convince everybody about a vast universe of secret business and your expertise in it, why would you start with telling people that weren’t able to get an SLA from Anthropic that Anthropic offers SLAs? And then admit that you don’t actually know and then double down?

Like if I wanted to convince people that In’N’Out has a secret menu (they do) I wouldn’t start by saying “They have the ingredients to make onion rings, therefore they sell onion rings” (they do not). They offer burgers with lettuce instead of a bun (“protein style”) though. That’s a fact that you can verify by going there or calling them and asking about it. I didn’t rely on my assumptions based on other fast food restaurants, I relied on my knowledge of the topic!

Edit: It seems like bad faith to admit that you’re using “probably” interchangeably with “I don’t know” and then editing in “for a billion dollars” several posts into a conversation.

I guess enjoy posting about entirely unrelated conversations in other threads though. (otterley’s post about my having previously had a short amicable exchange with dang in a different thread was deleted, but I’ll leave this part up. I think digging through people’s post histories to find unrelated grievances is icky, for lack of a better word, and wildly unhelpful for any type of discussion)

Even with the “for a billion dollars” addition, admitting “I don’t know” and “probably” are interchangeable doesn’t really change anything from a logical standpoint. Nobody argued against you not knowing, so I don’t understand the purpose of the repetition.

[otterley]

> why would you start with telling people that weren’t able to get an SLA

That hasn’t been established. There’s no evidence that they went to Anthropic and tried to negotiate one.

> that Anthropic offers SLAs

I didn’t. I said “they probably will for the right price.” There are two modifiers in that statement. And the price is unspecified. Their first offer could be a billion dollars. Too expensive? Negotiate down.