[mech422]

Having held a similiar position for IBM, personally I just don't like dealing with customers. Some are great, others are just a pain ... I like my machines better :-)

You might have more luck looking at people with 'pre-sales engineer' experience for the role? They are used to lots of customer engagement ?

[rubyrenegade]

Thanks for this feedback. Someone recently sent me an article that said the FDE role is going out of style because engineers are getting there and find they don't like the customer work, which is what triggered my question! I'll look into pre-sales engineer. The big challenge here is finding someone who still is an exceptional coder versus a customer-facing person who can manage the coding aspects with AI.

[mech422]

Amazon (use to ?) have roles where your expected to be on-site with clients 20-25% of the time. But given how often they were hiring for the roles, I think the turn over was pretty high.

Anyway - Good luck!