[LollipopYakuza]

They have been receiving a lot of hate on Reddit for a few weeks, since they started mass canceling Pro accounts. What seemed to be initially an attempt at preventing illegitimate accounts (aka those using coupons from grey market for instance) escalated into wavesof random accounts suspensions just for not having a credit card set, including legit ones that came as a package with ISP, bank accounts, etc.

[unsignedint]

Not only have there been those cancellations, but they’ve also been cutting back features in a lot of areas, especially in the Pro tier, and doing it pretty drastically without any notice. Honestly, I think that might be the bigger issue, particularly since many of the affected users are paying customers, and quite a few of them paid for a full year upfront.

[LollipopYakuza]

Yes, this is a very poor way of handling the issue. It's not like those 1 year vouchers have been stollen from them, they have been handing those out like candies and now they realized it wasn't profitable, they back off without any consideration for their customers.

It's been pointed out on Reddit that this move was not even legal in most EU because they have not been able to point out which of their ToC has been infringed (their official motive for cancellation). I am tired of companies behaving like cowboys...

[Alifatisk]

Oh, so I wasn't the only one to lose my pro subscription all of sudden. I thought it was weird because it was supposed to expire this summer, not now.