[ssharp]

There appears to be a huge gap (maybe sweet spot?) in WP hosting. The lower end is well covered by companies like WP Engine, Page.ly, and ZippyKid. The high end is covered by Wordpress.com.

Somewhere in the middle, and probably closer to the low end, exists a need for less commoditized services to support more complex installations.

It doesn't appear like WP Engine is really positioned or resourced to actually support these needs and this is not the first time I've heard of these troubles.

[jacques_chester]

Actually, I would characterise WPEngine, Page.ly and ZippyKid as mid-tier. The low end is served by thousands of shared hosts and resellers.

Look at the pricing: Wordpress VIP starts at $500; WPEngine is selling a $250 plan.

[scottscanlon]

I agree, but the gap exists for "fully" managed WP hosting for someone who isn't quite there yet but needs more power, etc.

We recently chose not to go with WpEngine because of the confusing help solutions we could see, a few reviews we saw. We ultimately went with ServInt and have been really happy with the move and support.

And to your point the pricing didn't feel right, it didn't make sense compared to similar options (or what we thought was similar)-- maybe I am off base though, it just what we discussed at the time.