If you werent willing to pay for an SLA, and they clearly werent going to offer one to you… why is it surprising if literally no promises were made in writing?
Why would they intentionally lose money on your private commercial activity without even that?
I'm calling out your "questions" as containing a bunch of unsupported claims about the situation on top of weird assumptions about how things have to work. It was not an answer, and your questions as written don't deserve answers.
It's not an opinion-based claim. Maybe I missed something that would make me incorrect, but whether you made up details that make OP look bad is a factual matter. It's true or it isn't.
Also I said nothing about my opinion "outweighing" anyone else. Where did you get that from?
> hide behind some weird pretense
I'm sorry if it came off that way. I wasn't going for any weird pretense, and don't think most people would read the comment that way.
Why would they intentionally lose money on your private commercial activity without even that?