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by goldsteinq 167 days ago
I’m facing it on Element Desktop, but I’ll try to reproduce it on Element Web. I’ve tried to submit logs from Element Desktop, but it says that `/rageshake` (which I was told to do) is not a command. I’m happy to help with debugging this, but I’m not sure how to submit logs from Desktop.

Something like this happens basically every time I try to use Matrix though. Messages are not decrypting, or not being delivered, or devices can’t be authenticated for some cryptic reason. The reason I even tried to use Element Desktop is because my nheko is seemingly now incapable of sending direct messages (the recepient just gets infinite “waiting for message”).
1 comments
Arathorn 167 days ago
Weird. Encryption these days (in Element Web/Desktop and Element X at least) should be pretty robust - although this whole identity reset thing is a known bug on Element Web/Desktop. You can submit debug logs from Settings: Help & About: Submit Debug Logs, and hopefully that might give a hint on what's going wrong.
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goldsteinq 167 days ago
No “Submit Debug Logs” there, as far as I can see. Do I need to be on matrix.org homeserver for this to work or something?

https://photos.goldstein.lol/share/OIgowBN4Wmi4zlm8DmDP0s8jH...

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Arathorn 166 days ago
looks like whoever’s run that Element has disabled debug log reporting. not sure i can do much to help here :/
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