[iJohnDoe]

What’s the latest on this from the OP? Did Tim Cook’s team respond?

We live a dystopian world where a trillion dollar company can’t fix the account. Worse than that, out of their several hundred thousand employees, not a single one is capable or willing to fix it.

Speaks volumes about our species in general and where we are headed.

When the executives go on their spiritual retreats or their boondoggle get togethers to talk about company values to the employees; it would all seem so pointless and hypocritical when they can’t fix situations like this.

[add-sub-mul-div]

Not having to provide customer service is part of the magic that allows these tech companies to get to this size in the first place. Customer service doesn't scale.

[Ferret7446]

The irony is that Apple's selling point (as far as I know) is good customer support. e.g. with Google at least you know you aren't getting any support

[steve_adams_86]

My experience with Apple's support is abysmal. They left me without a working product for something like 6 months despite the product being faulty (bricked Studio Display). Years prior to that I had issues with a MacBook Pro. That also took way too long to repair (6 weeks), and I was treated as though I broke it rather than the hardware failed due to manufacturing defects. Very much a 'guilty until proven innocent' customer support experience.

I hope that's not the typical experience, but it's certainly mine.

[ssl-3]

Oh, nonsense.

I filed a bug report about an issue in Google Maps once; this had to have been around 2006.

A little over a decade after that, they emailed me and let me know that they'd fixed it.

That's support -- right? (Right?)

:)

[paranoidrobot]

> What’s the latest on this from the OP? Did Tim Cook’s team respond?

From their bsky account, maybe.

[1] https://bsky.app/profile/hey.paris/post/3ma3of537kk2d

[hurfdurf]

So just another case of getting proper support only if you make a big enough splash on social media and news outlets.