[add-sub-mul-div]

Not having to provide customer service is part of the magic that allows these tech companies to get to this size in the first place. Customer service doesn't scale.

[Ferret7446]

The irony is that Apple's selling point (as far as I know) is good customer support. e.g. with Google at least you know you aren't getting any support

[steve_adams_86]

My experience with Apple's support is abysmal. They left me without a working product for something like 6 months despite the product being faulty (bricked Studio Display). Years prior to that I had issues with a MacBook Pro. That also took way too long to repair (6 weeks), and I was treated as though I broke it rather than the hardware failed due to manufacturing defects. Very much a 'guilty until proven innocent' customer support experience.

I hope that's not the typical experience, but it's certainly mine.

[ssl-3]

Oh, nonsense.

I filed a bug report about an issue in Google Maps once; this had to have been around 2006.

A little over a decade after that, they emailed me and let me know that they'd fixed it.

That's support -- right? (Right?)

:)