[joering2]

good question. BoA is designing their system internally since 1997 at least.

The newest version ate up $12MM and is very cool! One of the things I like is that when you create an internal ticket that something is broken, IT Dept has access to all your computer activity; no more screen shoots, error descriptions, etc, everything is recorded on the fly. They can rewind your PC activity 10 minutes (or whatever) prior and see exactly all the steps you took for the error to occur. Very time saving troubleshooting approach.

Edit: ok I meant they can rewind and play your interaction with the intranet systems per say, not the computer alone. But they are locked down pretty much anyways.

[laserDinosaur]

That sounds incredible!

[mediocregopher]

That sounds like a horrible to place to work in... I'd feel uncomfortable doing anything other then work, and any coder here can tell you that you need to do SOMETHING other then work every now and then or you burn out very quickly in the day.

[pyre]

I don't think that they are talking about recording what developer workstations are doing. They are talking about recording customer sessions in a replay-able format, so that they can see how the customer caused an error condition.

[joering2]

Well, its a some sort of an Internet Explorer plugin that records IE session, all the clicks, even mouse movement. Within BoA you can use Chrome browsers for your personal browsing, but as you can imagine, most of the websites are cut off. But Google works! :)

[petitmiam]

I wonder what they do when the problem is IE. ;)

[xual]

A lot of stubborn poorly run corporate giants cannot move on from IE 6 or 7 because of massive internal red-tape and costs! ( testing, upgrading windows and admin access to pc's for staff, so on ) To be fair Microsoft have ended support for IE7 and are aware its full of security holes. Microsoft recommend you keep up with the world of technology.