[pyre]

I don't think that they are talking about recording what developer workstations are doing. They are talking about recording customer sessions in a replay-able format, so that they can see how the customer caused an error condition.

[joering2]

Well, its a some sort of an Internet Explorer plugin that records IE session, all the clicks, even mouse movement. Within BoA you can use Chrome browsers for your personal browsing, but as you can imagine, most of the websites are cut off. But Google works! :)

[petitmiam]

I wonder what they do when the problem is IE. ;)

[xual]

A lot of stubborn poorly run corporate giants cannot move on from IE 6 or 7 because of massive internal red-tape and costs! ( testing, upgrading windows and admin access to pc's for staff, so on ) To be fair Microsoft have ended support for IE7 and are aware its full of security holes. Microsoft recommend you keep up with the world of technology.