[caycep]

I could have gotten my decades wrong. I just remember not being able to get refunds by default, and then it was a glorious past several years where JetBlue and southwest would automagically refund my tickets back to my credit card.

[OhMeadhbh]

Not sure what "Default" means in this context. When American canceled flights in the 90s, you had to ask for a refund. If you didn't, they would give you a flight voucher or a ticket on the next scheduled flight. If you wanted a cash refund, you had to explicitly ask for it. I'm okay with that and often took the next available flight instead of the cash. But I don't know how much of that was AA policy and how much was required by law.