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by peekypeeky008 264 days ago
Thanks for the comment. We help subscription-based businesses in SaaS and eCommerce. The average results show a boost of 20-25% in the recovery rate
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How many of those "recovered" payments actually have the user coming back to use the product? I'm going to guess almost 0%
It's actually the opposite, we see about 50% of a customers LTV happens after a recovery event. Many services leveraging backup payment methods stem from customer feedback of not wanting downtime (e.g. losing access to wireless or your internet, etc.) it's inefficient and backups are an easy way to address.