[patio11]

I 100% agree with you, which is why I use them for email. But if they were to drop my business off the Internet for days at a time and make it impossible for me to get in touch with them, I'd be a little more concerned with that than with sporadic email downtime.

[snewe]

Agreed. I was in the process of moving our small set of users to Google Apps Premier. The phone support and quick response time was crucial to convincing my boss to allocate the funds. I think such a change:

http://www.google.com/support/forum/p/Google+Apps/thread?tid...

is a dramatic change in the product. Hopefully they will give me a refund.

[delackner]

I'm confused. The links and text in the page you link to all say that Phone support is still available, just you have to login to a support page and enter some pin and then you get the number. Is this not true?