[snewe]

Agreed. I was in the process of moving our small set of users to Google Apps Premier. The phone support and quick response time was crucial to convincing my boss to allocate the funds. I think such a change:

http://www.google.com/support/forum/p/Google+Apps/thread?tid...

is a dramatic change in the product. Hopefully they will give me a refund.

[delackner]

I'm confused. The links and text in the page you link to all say that Phone support is still available, just you have to login to a support page and enter some pin and then you get the number. Is this not true?