[sandworm101]

Nah, this was one of those evil customer service reps who will do anything to make thier employer look bad. No corporation would ever leverage data custody to extract a quick balloon paymemt. Devilish customer service reps reading from false scripts are the real problem.

[robofanatic]

Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?

[rchaud]

"Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’"

https://fortune.com/2025/09/02/salesforce-ceo-billionaire-ma...