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by robofanatic 266 days ago
Can customer service reps take such big decisions on their own without some kind of oversight from the seniors?
1 comments
rchaud 266 days ago
"Salesforce CEO Marc Benioff says his company has cut 4,000 customer service jobs as AI steps in: ‘I need less heads’"

https://fortune.com/2025/09/02/salesforce-ceo-billionaire-ma...

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