[baubino]

I agree that we shouldn’t pile on and assume the worst. However, multiple comments have asked what Slack will do to ensure this doesn’t happen again, which is important pressure to put on the corporation so that they can show (and not just tell us) that they truly are committed to fixing this problem.

[tadfisher]

This was their answer to that question:

> We will be reviewing our billing and communications processes to provide nonprofits clearer guidance and adequate grace periods as they grow.

I don't think we're going to get a different answer if we ask again, and frankly I wouldn't expect one.

[johnnyanmac]

Yes, and that's the frustrating part of it all. I'm tired of turning the other cheek for companies that are ransacking us financially and exhausting us emotionally. It shouldn't take a public drama for a business to be proressional. Clearly leaving it as "we'll fix it, oppsie" isn't far enough.