[tadfisher]

This was their answer to that question:

> We will be reviewing our billing and communications processes to provide nonprofits clearer guidance and adequate grace periods as they grow.

I don't think we're going to get a different answer if we ask again, and frankly I wouldn't expect one.

[johnnyanmac]

Yes, and that's the frustrating part of it all. I'm tired of turning the other cheek for companies that are ransacking us financially and exhausting us emotionally. It shouldn't take a public drama for a business to be proressional. Clearly leaving it as "we'll fix it, oppsie" isn't far enough.