[arun_bansal]

Hey Dan,

I am a bit confused.

You Say - 100% money back satisfaction guarantee

Your Terms say (https://www.optimizely.com/terms) - 4.B. No Refunds. You may cancel your Member account at any time; however, there are no refunds for cancellation. In the event that Optimizely suspends or terminates your account or this Agreement, you understand and agree that you shall receive no refund or exchange for any Optimizely Property, any unused time on a subscription, any license or subscription fees for any portion of the Service, any content or data associated with your account, or for anything else.

Also couldn't locate the SLA on your site, can we have the link?

[dsiroker]

We offer our 100% money-back satisfaction guarantee prominently on our pricing page located at https://www.optimizely.com/pricing

All plans come with a 30 day FREE trial and a 100% Satisfaction Money Back Guarantee.

Our SLA is part of the Mutual Services Agreement contract we have with customers.

[arun_bansal]

I do see it being prominently listed in Pricing page, but the "Terms of Service" is a binding contract which I have to agree to while I signup, don't you think they should be consistent.

Is this SLA done individually with each customer after they signup?

[dsiroker]

Good point and we'll clarify the terms of service and make our SLA more prominent.