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by dsiroker 5044 days ago
We offer our 100% money-back satisfaction guarantee prominently on our pricing page located at https://www.optimizely.com/pricing

All plans come with a 30 day FREE trial and a 100% Satisfaction Money Back Guarantee.

Our SLA is part of the Mutual Services Agreement contract we have with customers.
1 comments
arun_bansal 5044 days ago
I do see it being prominently listed in Pricing page, but the "Terms of Service" is a binding contract which I have to agree to while I signup, don't you think they should be consistent.

Is this SLA done individually with each customer after they signup?

link
dsiroker 5044 days ago
Good point and we'll clarify the terms of service and make our SLA more prominent.
link