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My first experience with passkeys was eBay. They implemented them 3-4 years ago, and my password manager, Dashlane picked up on it. They offered to save it and I wouldn’t have to enter a username or password. Great, seemed to work. Until I needed to login on another device and then Dashlane saved that passkey too, but each passkey was tied to the specific device… only it wasn’t clear when I logged in which passkey I should choose, and chose the wrong one and it doesn’t work. After having like 6 different passkeys for eBay I gave up. Now I always decline to use passkeys. They don’t work, idk who uses them but as a fairly tech savvy user, without a very complex setup (chrome, with Dashlane installed) if it’s not working for me it’s probably just not working. I’ll also add. I don’t have a good mental model for what a passkey is or how it works. And again, like most users if I don’t really understand what’s going on I’m just not gonna bother with it. For all the complexity that it takes to implement secure login with a username and password, most of it is hidden from the user, with passkeys it feels like they’re shoving all the complexity front and center, but not explaining any of it. |
So the motivation for why big tech wants them is clear. They've just not managed to make a compelling case for why anybody else should want them.
The only way pass keys become a widespread thing is if they force the issue by removing password authentication, and I don't see that happening any time soon.