[troist]

Amazon's policy on not taking returns for food items can be very frustrating, especially combined with leaving packages on the doorstep without informing you.

I've had food items in broken glass jars left on my doorstep, and Amazon refuse to do anything about it. They also follow that pattern of making it hard to reach an actual customer service person, instead trying to send you in an endless loop of FAQ pages.

Needless to say, I no longer use Amazon for food items.

[poplwang]

Interesting - I've actually had the opposite experience (granted, this was in Canada) Ordered a fancy honey twice, and both times it arrived in a broken glass jar. When I asked for a refund with the reason "item arrived damaged", it instantly went through both times without question. Maybe a regional thing? Or perhaps more lenience for long time customers/Prime members?

[5123125]

Shouldn't that be reported under "Item arvived broken" ? In this case it is not a return item but they should just refund.

[gavinray]

Almost half of my food comes from Amazon and I constantly return damaged items...

[Symbiote]

That sounds like a lot of hassle. Why do you continue to order from Amazon?

[gavinray]

It's just a volume thing.

If you order a household's worth of food constantly, some items are bound to be damaged.

Usually, it's energy drinks that get partially crushed during transit. Not a big deal, and I'd still rather order online and return every now and then, than have to drive to the store.

[AStonesThrow]

Once I ordered a case full of fresh organic juice. It was packaged in 32oz glass bottles. I believe that for that order, I went direct to the grocery vendor. So it probably came from a fairly local warehouse. It was delivered to the local USPS station. Rather than deliver it to my residence, the "letter carrier" left a slip for me to go fetch it from the station. When I approached the counter, the clerk said "Oh no, it broke apart and spilled all over our floor. It's a huge mess."

Now what I should've said is, "I'll take the sticky gooey remainder" because I 100% guarantee you that after I refused delivery and abandoned the package, they opened up the intact bottles and had a party with the remainder of the cargo! How often do they get to enjoy a pirate's booty like that?

[lynx97]

Me neither. I only ordered Pesto once, and it arrived in two broken glasses. As a personal anecdote, that was sufficient for me to never try ordering food items from Amazon again.