[Lio]

That’s so Brazilian, in the sense of the film[1] not the country.

There’s something of Bob Hoskins’ heating engineer in what you’ve described.

1. https://en.m.wikipedia.org/wiki/Brazil_(1985_film)

[whstl]

I have a Brazilian (the country) email story.

This company had a rule where the mail was first name + last name initial. So, [e-mail] if you're Tim Cook. Naturally they ended up hiring a customer success person called "Ana Lopes".

She of course noticed on the first day and complained, but IT dragged their feet until some high-profile customer saw "reply to ANAL" in the automated ZenDesk email and send an angry email to the CEO.

[cyberpunk]

I still raise a glass occasionally to good old William Anker.