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by whstl
401 days ago
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I have a Brazilian (the country) email story. This company had a rule where the mail was first name + last name initial. So, timc@company.com if you're Tim Cook. Naturally they ended up hiring a customer success person called "Ana Lopes". She of course noticed on the first day and complained, but IT dragged their feet until some high-profile customer saw "reply to ANAL" in the automated ZenDesk email and send an angry email to the CEO. |
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