[ethbr1]

> Possibly including phrasing like "what do we need to do to resolve this issue".

"We" phrasing is an empathy hack for CS, because it lets you continue to be nice to the person you're talking to AND be persistent about "our" issue being solved.

It's kind of like judo, especially when faced with an apathetic, resistant, or adversarial rep: "This isn't just my problem. This is our problem. So how can we fix it?"

PS: In the same way that my favorite cancellation reason turns the situation on its head. Don't play the game they've rigged up for you to lose. "Why are you cancelling?" -> "Personal reasons." There's literally no counter-response.

[lelandbatey]

Alternatively, just lie about the cancellation reason. *"Why are you cancelling your Comcast internet service?" Answer: "I am moving to the Solomon islands, where there is no Comcast service or business for 1000 miles in any direction (at least)."

[cruffle_duffle]

“I’m going to prison and getting my affairs in order” is a good one too.

[ethbr1]

If you want to be adversarial, tell them you're converting to the Amish faith, and would they like to hear details about it?