[jjice]

I actually like their revamp a lot (last few years?). They have a million subdomains they send you around which is weird, but I don't mind the current UI. Sometimes they still send you to an old page though, like for scheduled investments (if I recall). What are the parts that irk you, out of curiousity?

I think Fidelity's Net Benefits (which I believe is distinct from the personal site) is pretty bad though.

[bradfa]

I HATE the new web interface. It's significantly slower, shows less useful information, and has many more times where it just doesn't work as compared to the old web interface. If there was an option to go back to using the old web interface fully, I would sign up for that immediately.

For an example of a thing I hate about the new web interface is trying to buy a stock. You end up in some different part of the website where after you place your order it shows you a differently formatted order status page than the normal order status page. There's an Exit button at the top. Pressing the Exit button will pop up asking if you want to leave because you'll lose all your unplaced orders, of which you have none because how you got to the Order Status page was by fully placing an order. It's confusing for no reason.

[SomethingNew71]

Vanguard is really good at listening to feedback and using that to inform fixes to the various web and mobile applications. So if you're using the UI and see a survey, you should absolutely submit this feedback. They listen to it, and effect that change quite quickly on modernized pages.

[bradfa]

I provide them feedback in their surveys and through unprompted methods at least once a year about how much I detest the new web UI. Don't worry :)

[programmertote]

Agree with all you've noted. I'd also add that 'Exit'/'Close' buttons sometimes don't work (I use Firefox btw). Worse, you have to click so many different buttons to buy just one index fund.

In contrast, I can do all that in one pop-up/side panel in Fidelity or Charles Schwab. I have been a long time user of Vanguard (almost two decades) and I wish they revert to their old web UI, which is informative and simple enough to get all the jobs I need to do in an efficient manner.

[jjice]

Oh interesting. I guess I only follow the fund purchase flow on the website once and a while and everything else is automated, so I don't end up using the site as much. Probably makes me a not-so-great testimonial in hindsight.

[bradfa]

Most of my Vanguard investments are in a very small number of IRA mutual funds which have automatic monthly deposits configured, but even just for the few trades I do with fun money each month the current web UI grates on me. I know it can be better, Vanguard used to be good at this.

[sea-gold]

Not the OP, but besides the subdomains, it feels like each section/UI/subdomain was designed by a different team. The overall interface doesn't feel cohesive (to me).