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by bradfa 419 days ago
I HATE the new web interface. It's significantly slower, shows less useful information, and has many more times where it just doesn't work as compared to the old web interface. If there was an option to go back to using the old web interface fully, I would sign up for that immediately.

For an example of a thing I hate about the new web interface is trying to buy a stock. You end up in some different part of the website where after you place your order it shows you a differently formatted order status page than the normal order status page. There's an Exit button at the top. Pressing the Exit button will pop up asking if you want to leave because you'll lose all your unplaced orders, of which you have none because how you got to the Order Status page was by fully placing an order. It's confusing for no reason.
3 comments
SomethingNew71 419 days ago
Vanguard is really good at listening to feedback and using that to inform fixes to the various web and mobile applications. So if you're using the UI and see a survey, you should absolutely submit this feedback. They listen to it, and effect that change quite quickly on modernized pages.
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bradfa 418 days ago
I provide them feedback in their surveys and through unprompted methods at least once a year about how much I detest the new web UI. Don't worry :)
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programmertote 419 days ago
Agree with all you've noted. I'd also add that 'Exit'/'Close' buttons sometimes don't work (I use Firefox btw). Worse, you have to click so many different buttons to buy just one index fund.

In contrast, I can do all that in one pop-up/side panel in Fidelity or Charles Schwab. I have been a long time user of Vanguard (almost two decades) and I wish they revert to their old web UI, which is informative and simple enough to get all the jobs I need to do in an efficient manner.

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jjice 419 days ago
Oh interesting. I guess I only follow the fund purchase flow on the website once and a while and everything else is automated, so I don't end up using the site as much. Probably makes me a not-so-great testimonial in hindsight.
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bradfa 418 days ago
Most of my Vanguard investments are in a very small number of IRA mutual funds which have automatic monthly deposits configured, but even just for the few trades I do with fun money each month the current web UI grates on me. I know it can be better, Vanguard used to be good at this.
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