[conductr]

I find Amazon has the better return policy. HF has at times zero flexibility and I find I really have to pay attention to each item’s policy and weight the risk of failure (eg. A $5 hammer is low risk, $400 machine is too high risk). It’s not worth the mental math required while shopping. I only buy consumables there (HF) now, gloves, ropes, tarps, etc. Nothing with moving part, especially a motor. I’ve been left holding the bag on $400 items I I couldn’t even assemble because the bolt holes were out of alignment (obvious manufacturing defect) and they’ve refused to allow the return or force a boxing fee on me.

[DrillShopper]

This seems like the exact situation a credit card chargeback is designed to fix.

[conductr]

I think HF technically tells you no refunds or that there's a restocking fee policy when you buy it so I don't think it would work. As a consumer, I'm used to companies like that making an exception when something goes overly wrong like what happened to me. It's not like I used it and it failed, I couldn't even assemble it. I spoke to the manager and he insisted he didn't even have the authority to wave the fees. It would require some regional VP or greater and I'd have to wait for him to return a message, and he hinted that he never approves it and it would all be a waste of time. I just gave up as I was in the middle of my project and just needed to get back to it. I stopped shopping here after that though.

[bee_rider]

Can a business just say “no refunds, even if the device is completely non-functional.”

At least (maybe it varies state by state) Massachusetts has an “implied warranty of merchantability,” the thing has to basically work at least for a little bit.

I mean, if the bolt-holes don’t line up, they didn’t just sell you a bad <thing>, they sold you a random sheet of metal that is not <thing>.

[conductr]

This is kind of the argument I made to the manager in a Karenesque fashion. Why would I have even bought it if I knew it was defective? How would I have known without opening the box? Etc. I live in a state that is politically conservative and probably least likely to have similar protections but also ultimately I wasn’t going to have a legal battle over it. They lost me as a customer, well not even entirely, just for tools and bigger ticket stuff. I go through work gloves too quickly and they have them a third of the prices at Home Depot so I go for that

[bee_rider]

Well, I can certainly appreciate not wanting to deal with the headache.

But, I wouldn’t characterize it as “karenesque” to expect your tools to do what they say on the box.

[conductr]

lol. My delivery and general temperament was the karenesque part, I was basically yelling at the guy in the store. I was in the right though so that’s what triggered it.