[bee_rider]

Can a business just say “no refunds, even if the device is completely non-functional.”

At least (maybe it varies state by state) Massachusetts has an “implied warranty of merchantability,” the thing has to basically work at least for a little bit.

I mean, if the bolt-holes don’t line up, they didn’t just sell you a bad <thing>, they sold you a random sheet of metal that is not <thing>.

[conductr]

This is kind of the argument I made to the manager in a Karenesque fashion. Why would I have even bought it if I knew it was defective? How would I have known without opening the box? Etc. I live in a state that is politically conservative and probably least likely to have similar protections but also ultimately I wasn’t going to have a legal battle over it. They lost me as a customer, well not even entirely, just for tools and bigger ticket stuff. I go through work gloves too quickly and they have them a third of the prices at Home Depot so I go for that

[bee_rider]

Well, I can certainly appreciate not wanting to deal with the headache.

But, I wouldn’t characterize it as “karenesque” to expect your tools to do what they say on the box.

[conductr]

lol. My delivery and general temperament was the karenesque part, I was basically yelling at the guy in the store. I was in the right though so that’s what triggered it.