[louthy]

> Don't think it's fair to call users problematic when they were using the product as advertised. "Unlimited" has a meaning.

I'm sympathetic to that argument, for sure, but it's also just a branding-label to not necessarily be taken literally. There must always be a limit to everything as there's only so much energy in the universe: so, the word 'unlimited', in every real-world physical context, is still with limits.

Read the T&Cs should always be the the advice.

[zik]

In my country (Australia), companies have been found guilty in court when making that claim. It considered false advertising to claim your product is "unlimited" when it is not, in fact, unlimited.

[baobabKoodaa]

> I'm sympathetic to that argument, for sure, but it's also just a branding-label to not necessarily be taken literally.

Sure sure sure, but I'm not abusing the "Unlimited" service. I'm just asking AI questions every now and then. I'm a normal user doing normal usage and I have no idea if I will be hitting these limits or not.

[gaiagraphia]

Personally, I think it's a bit scummy to expect customers to trawl through T&Cs, when the company gets to sit back and chill, while profiting from using 'unlimited' front and centre.

There's a subtle difference between using something for 5 hours per day vs causing the heat death of the unvierse.

Metred use, with all parties being informed and honest with wording, is the fair and ethical solution. I absolutely abhor how companies are allowed to change meanings of words, then run behind 'muh conditions' when they lose out on their gamble.

[louthy]

> There's a subtle difference between using something for 5 hours per day vs causing the heat death of the universe.

Replace 'heat death of the universe' with 'the available funds of the organisation'. Nobody should be so naive to think that any 'unlimited' service is unlimited in the same way as there's an unlimited set of natural-numbers, or any other mathematically pure meaning. There are plenty of words where the precise meaning isn't used any more ('myriad' is one that jumps to mind right now, nobody uses it to mean 10,000 any more).

I'm sure if there was a word that meant: "effectively unlimited for the majority, but there's a limit for the extreme outliers" I'm sure it would be used as an alternative, I don't know of one?

I agree that the absolute upper-limits should be upfront. So the local definition of 'unlimited' is clear. I believe that's what Kagi is moving toward, if I'm reading FAQ correctly.

[ipaddr]

If no one can offer unlimited then it shouldn't legally be able to make that claim. It's like putting cures cancer on your bread loaf and then changing the terms to say curing cancer means eating wheat; everyone should know it's a lie but it raises sales anyways.

[louthy]

What about words like ‘Ultimate’ or other commonly used branding words. Are you saying that no words except exact literal definitions must be used on all branding?

I hate to break it to you, but I think the cat is well and truly out of the bag on that one!

[ipaddr]

Ultimate is a fair term as with most branding terms. Unlimited is a lie, ultimate separate offerings between basic and standard.

You can't say you get 10 apples for a dollar and only give 9. You can say best, ultimate Apples because they are not quantifiable.