[prennert]

Cloudflare seems to be the only company in the world where sales does not want to speak to you. So if Arroyo becomes part of the Cloudflare Enterprise offering, dont get your hopes up to be able to use it. Except maybe if you are already a Cloudflare Enterprise customer.

I have tried now for over a month to open an enterprise account with them, no luck yet. I filed tickets, called their hotline, but I just cannot get through to a sales person.

Are there any alternatives out there that provide a baseline of support and allow sending PHI data?

[no_wizard]

I have heard this many times about Cloudflare. Its very odd how (seemingly) dysfunctional their sales pipeline is.

It should be really easy. All their competitors make it easy, anyway. Not sure whats going on here.

Thankfully for most situations their self serve options are clear and transparent I've found, but the fact remains that sometimes you need that enterprise agreement like in your case, or in cases where you want to do tenant software (IE building on Cloudflare as core infrastructure for a SaaS)

[dknecht]

Sorry about that experience. Can you email [e-mail] to figure out what happened

[amirhirsch]

The whole Hacker News support thing gives good dev vibes but we had a support ticket for over-billing go unanswered for months (01288863) despite email pleas to a salesperson and then the ticket was closed without response. Made it impossible for me to convince my org to continue using Cloudflare.

[stusmall]

That's wild. I checked my inbox and they are definitely in there with the regular scrum of sales drones sending spam. I wonder what happened and I wonder how I can do the same.

[aly_cabral]

Reach out to me ([e-mail]). I'm sorry we let you down. I'm sure I can help.

[jjtheblunt]

We use cloudflare, and i am wondering why you would want to talk to a salesperson, over just using their console yourself.

[prennert]

In their terms [0], Cloudflare says

2.2.1 Restrictions

Unless otherwise expressly permitted in writing by Cloudflare, you will not and you have no right to:

(i) use the Services to store or transmit any “protected health information” as that term is defined in 45 C.F.R. 160.103 without Cloudflare’s written consent;

We plan to process PHI data, so I need written permission. It turns out that I need an enterprise license (it took a long time to get to that realisation, because it is not documented, and ticket lead times even with a business account are weeks). The catch is, you cannot just upgrade to enterprise, you need to talk to someone.

[0]: https://www.cloudflare.com/en-gb/terms/

[jjtheblunt]

thanks for explaining, and that makes sense!

[otterley]

To get private volume or contractual pricing, for one.

[amendegree]

I guess they laid off too many sales people