[PsyGeek]

The title of this article is completely misleading. It really is astonishing how the author is primarily targeting Apple to be at fault here. While protecting customer information is a top priority for reputable companies such as Apple, you cannot equate one non-diligent AppleCare employee to the entire organization. Clearly, the AppleCare employee that was easily socially-engineered did not follow standard operating procedures. For the record, the "hackers" who destroyed Honan's digital life should be prosecuted. Its sad that Honan is letting these young punks get away with their malicious and unethical acts.

[eropple]

"Astonishing how the author is primarily targeting Apple"? Do you even know who Marco is? He's constantly accused of being an Apple fanboy. If anything he's biased for Apple.

The idea that "one non-diligent AppleCare employee" did this is reality-averse. Wired managed to duplicate what happened to Mat after-the-fact using other people's details. Even if you were correct, "one non-diligent AppleCare employee" should not be able to do what this employee did (apparently in accordance with policy, FWIW). A company that cared about security would not allow it.

So you can put down that water you're carrying (boy, does it look heavy!) any time you'd like.