[eropple]

"Astonishing how the author is primarily targeting Apple"? Do you even know who Marco is? He's constantly accused of being an Apple fanboy. If anything he's biased for Apple.

The idea that "one non-diligent AppleCare employee" did this is reality-averse. Wired managed to duplicate what happened to Mat after-the-fact using other people's details. Even if you were correct, "one non-diligent AppleCare employee" should not be able to do what this employee did (apparently in accordance with policy, FWIW). A company that cared about security would not allow it.

So you can put down that water you're carrying (boy, does it look heavy!) any time you'd like.