[n4r9]

Further down the article:

> The Microsoft blog post referenced above recommends swapping some team members between the two crews every week.

This would hopefully mitigate the worst of the effect you describe, since everyone eventually gets exposed to the consequences of poor feature development.

[pc86]

I don't know about you but it's rare that I've neatly wrapped up my tasks at the end of any given week. Single-day tasks are rare, there is always carry-over work including over the weekends.

The only thing worse than a feature that got rushed out the door Friday afternoon because you had a completely different role come Monday is one that was 80% done then passed off to someone else because you had a completely different role come Monday.

[BossingAround]

In my company, we rotate every 5 months. So every 6th month, I get put into the customer-facing team for 1 month. Every other month, a different team member is on the customer-facing team.

This is still annoying, but gives you enough time to work on features, and enough time to try and crack some customer cases (though I could even see being in the customer-facing team for more than 1 month, as sometimes, this is not enough to debug the issue and provide a fix).

I've got to admit, as much as I dislike being on the customer team, it's certainly less annoying than working on features, and have constant customer issues interruptions though.

[djeastm]

Maybe when you know you're due to start support the next week, you stop feature work sometime the previous week and do small maintenance/backlog tasks and or documentation. Like a cooldown period before task switching