[pc86]

I don't know about you but it's rare that I've neatly wrapped up my tasks at the end of any given week. Single-day tasks are rare, there is always carry-over work including over the weekends.

The only thing worse than a feature that got rushed out the door Friday afternoon because you had a completely different role come Monday is one that was 80% done then passed off to someone else because you had a completely different role come Monday.

[BossingAround]

In my company, we rotate every 5 months. So every 6th month, I get put into the customer-facing team for 1 month. Every other month, a different team member is on the customer-facing team.

This is still annoying, but gives you enough time to work on features, and enough time to try and crack some customer cases (though I could even see being in the customer-facing team for more than 1 month, as sometimes, this is not enough to debug the issue and provide a fix).

I've got to admit, as much as I dislike being on the customer team, it's certainly less annoying than working on features, and have constant customer issues interruptions though.

[djeastm]

Maybe when you know you're due to start support the next week, you stop feature work sometime the previous week and do small maintenance/backlog tasks and or documentation. Like a cooldown period before task switching