[coryfklein]

Minor thing that bugs the heck out of me: I can't login to Slack, it's a total outage for me, but on their status page [0] their copy says, "Something's not quite right."

In reality, there are probably folks freaking out internally at Slack with their hair on fire, and probably tens of thousands of people are locked out of their business comms. Saying "something is not quite right" trivializes and downplays the severity.

No! Something like, "We have a real problem" would be much more appropriate and not pretending like "oh it's no biggie, we'll take a look later."

[0] https://slack-status.com

[jimt1234]

I worked as a sysadmin during a major outage a few years ago. A bug completely destroyed a table in one of the customer databases; we had to restore/rebuild the table. It took hours. We reported it to our leadership; they handled the comms. When the message got translated and posted on the company's status page - well, it sounded like we were doing our customers a favor. Nothing said was technically untrue, but I was amazed at the spin from "We fucked up and we're working to fix it" to "We're doing this all for you; you're welcome". Ever since then I've been skeptical of status pages.

[NameError]

It seems that Slack being fully down and unusable only reaches the "incident" category on their scale - I'd hate to see what counts as "outage"

[erickhill]

I think it's AWS or something similar related. Seems to be specific to some but not all locations.

[shkkmo]

Yeah, and the incident details indicate call it "degraded functionality" when it seems broken for everyone across the board. Desktop app, website and mobile app all non-functional.

[xp84]

Oddly, my mobile app still has me logged in and seems to work, but the desktop app switched to its stupid 'oopsy daisy, something not quite right' screen on its own.

[shkkmo]

Can you send messages or see anyone online?

[wlonkly]

At a previous company that focused on small-business finance, we had an error page that said something like "We couldn't process your request, but we're working on it! In the meantime, here's a video of a puppy." with a link to a Youtube video of a puppy.

PEOPLE HATED THE PUPPY.

"I can't process SALES, i'm losing MONEY and you want to give me a VIDEO of a PUPPY?"

We removed the puppy.

[jdlyga]

To be fair, their status page reported problems super early. It might even be automated. Usually you have to search Twitter for accurate information on outages.

[wlonkly]

It really didn't -- we (Slack customer and integration) had our first internal reports of issues at 09:59 ET and the status page was updated at 10:27. For this broad an impact, that's a long time.

[pera]

classic SLA hacking

[wlonkly]

Their status page still says "Uptime for the current quarter: 99.996%".