[rwky]

I like the concept of being able to upgrade the mainboard, the problem I have is that the support needs to come with it. I've had a framework 13" intel 13th gen since September 2023 and it's "mostly" ok. There's a weird battery charging issue where it discharged while plugged in which I raised shortly after getting it and it's still there I've been told to wait for a response. That one I can live with. But for the past few months the CPU gets stuck at 400Mhz and I have to boot into the BIOS and disconnect the battery and power cable to get it to clear which isn't great when I'm in the middle of something important. Support have been prompt and polite but it's been like getting blood out of a stone getting somewhere, from previous experience with other manufacturers it would have been RMA'd by now. I'm not writing them off yet but I'm not filled with confidence.

On the plus side I'm hoping that it's the existence of framework that have convinced lenovo to stop soldering components in their new laptops, that's what put me off buying one and why I went with a framework.

[snapplebobapple]

That stuff is mostly fixed on the AMD stuff (I've owned every model of framework 13 and the framework 16 now), which makes me cautiously optimistic for the future. I think you still have to approach them as an ideals company working hard to become an actual company, which is why I don't buy their stuff for work anymore but buy it all day long for personal use. For work I can get a lenovo with similar specs and often a better OLED screen with a 3 year next day on site support contract for the price of the assembled frameworks usually. For home I prefer to self support and I greatly appreciate the speed at which their parts ship and the reasonable prices, plus with the DIY discount it's closer to price competitive. I think with the 16 I have now and I hope with the 13 refresh they just announced the problems stay away broadly and I can say they are an ideals company that is also an actual company but I need another year of use to feel comfortable with that statement.

[rwky]

Well now I've given up, they've told me I need to buy a new mainboard because it's "out of warranty" which is crap since I've been complaining about it since I bought it.